Our Social Media trainer at Rumour Mill PR, Michelle Cassidy delivered a Facebook masterclass to the West Belfast Traders Forum this month in conjunction with Belfast City Council.
At the training, Michelle provided top tips on how small businesses can maximise the power of Facebook to connect instantly with their customers and increase their online presence. Michelle covered not only the basics of Facebook but provided innovative tips how to develop engaging content.
With a group of twenty-one attendees, the training session was not only fun and interactive, it was packed with useful and valuable information for small businesses. Jacqueline O’Donnell, Belfast Media Group explains, “Michelle delivered Facebook training to a range of local traders who are current members of the West Belfast Traders Forum. The businesses who attended had different levels of understanding of Facebook. The training was very informative and delivered in a fun and engaging way. All traders thoroughly enjoyed the training and found it very beneficial to their business.”
Customers now expect all brands and businesses to be on Facebook, with 47% online customers expecting excellent customer service via Facebook and only 27% brands actually deliver it.
Get in touch today and find out how we can help you develop a strong presence on Facebook and connect with online customers that will increase sales and footfall to your business.